Refund policy
Review GUAP returns, exchanges and refund policy for orders and customised products.
GUAP connects workwear, sportswear, footwear and accessories with a live catalog prepared from the Canary Islands.
Returns, exchanges and order issues
This page brings together the information needed to review size exchanges, returns and order issues at GUAP. To start a request, include the order number, the item involved and the reason for the request.
Customised products
Embroidered, personalised or made-to-request garments may require a specific review before exchanges or returns are processed. GUAP assesses each case according to the product, garment condition and order details.
Product condition
To assess a return, the product should be kept in suitable condition and the order information should be available. If you need to confirm a specific case, contact GUAP before sending the item back.